Who We Are

What We Do

We work with HR, Procurement, Finance and business leaders to design strategies, operating models and technology decisions that make the external workforce more effective, compliant and cost-efficient.

We tailor strategies that balance talent needs and procurement goals, ensuring your external workforce and services programmes can scale without losing control.

Our work typically combines:
• Strategy & design – Clarifying objectives, operating models and governance for external workforce and services procurement.
• Process & workflow optimisation – Mapping how work really gets done today and redesigning workflows to reduce friction, risk and non-compliant spend.
• Technology & data – Evaluating VMS, procurement and workforce tools, and making sure they are configured and adopted to support the way you work.
• Performance & continuous improvement – Using analytics and feedback loops to improve delivery, cost, compliance and supplier performance over time.

Our Approach

Example problem statements

Typical questions clients bring to us include:

• I am not happy with the services delivered by my current provider, supplier or MSP and need to back up my impression with data to motivate change. Currently the data is likely anecdotal. Is it time for a change or can this be fixed?

• I have received RFQ responses, but would like a second opinion before I make my decision and award the business.

• I am about to go out to RFP for a service or a SaaS solution. Am I asking the right questions? Have I captured the requirements to enable bidders to make meaningful submissions?

• I do not understand why the newly rolled out policy is causing delays in the processes. I need help analysing this.

• We are struggling to get project outcomes delivered on time and within budget. Why is that?

• Why are the stakeholders not following process?

• Why does it take so long to get an external worker selected and then onboarded?

• We implemented a VMS or procurement platform three years ago, but adoption is low, reporting is inconsistent, and we are not sure we’re using it effectively.

• We invested heavily in workforce or procurement technology, but we can’t quantify the value it’s delivered.

• Our workforce tools don’t talk to our procurement or HR systems, which causes duplication, manual work, and inconsistent data.

FAQs

What services do you offer?

We help enterprises optimise services procurement, external workforce strategies, workflow optimisation and SaaS evaluation – with a focus on external workforce and services spend.

Who are your clients?

Our clients are mid- to large-sized enterprises across Europe who want better control, visibility and outcomes from their external workforce and services procurement.

How do you improve workforce programmes?

By analysing current processes, data and technology usage, identifying gaps, and co-designing strategies, workflows and governance that align with your business goals.

What makes JH Workforce Labs different?

Our independence lets us provide unbiased, client-focused advice – we don’t resell technology or take referral fees. With 20+ years of experience in external workforce, services procurement and workforce technology, we focus on evidence, not hype.

How can I get started?

Reach out to us for a short, focused conversation about your current challenges and what you’re trying to achieve.